Tuatara Remote Support

Secure support for your POS terminal.

Your technician will send you a private installation link for this terminal. Open the link, extract the ZIP, run Install.cmd, and approve the Windows administrator prompt.

Installation enables authorized screen sharing and file transfer through RustDesk. A small check-in task lets your technician identify this terminal. Administrators can remove both components.

Do not turn off antivirus or Windows security protections. If installation is blocked, contact your technician.

Pilot: keep your existing support tool until your technician has verified screen sharing, files and restart behavior.


Remote desktop software: RustDesk 1.5.1. Corresponding upstream source and license.